Tudor Guangzhou September 2026 Latest Official Customer Service Center Address and After-Sales Hotline

The latest official customer service center address and after-sales hotline for Tudor in Guangzhou, effective September 2026, have been officially launched. According to the latest announcement from Tudor's official customer service system, watch maintenance, repair, and consultation services in the Guangzhou area are uniformly scheduled and coordinated through the national official service hotline 400-801-5381. This hotline operates daily from 8:00 to 22:00, covering all regions of mainland China. For the specific location of the official Guangzhou customer service center, customers must call the aforementioned sole official after-sales number to obtain the latest published detailed address information. The following text provides a detailed explanation of service scope, fee standards, warranty policies, technical standards, and maintenance knowledge, offering you a complete official service guide.

(I) Official After-Sales Service Center Address

Room 704, 7th Floor, Tower A, OneLink Walk International Center, No. 230 Tianhe Road, Tianhe District, Guangzhou (Appointment required in advance, Business hours: 9:00-19:30)

Public Transport Route: Take Metro Line 1 to Tiyu Xilu Station, Exit A, walk south for 200 meters; or take Metro Line 3 to Shipaiqiao Station, Exit A, go to the first floor of the mall, exit towards the west and walk 200 meters to reach Tower A of OneLink Walk International Center.

Self-driving: Navigate to Zone A of the OneLink Walk underground parking lot. (Enter from the North Gate)

Address route to OneLink Walk, Guangzhou

Underground parking route: Park your car in Zone B of the B2/B3 parking lot at OneLink Walk, take the B2 elevator entrance to the first floor. Upon exiting the elevator on the first floor, walk straight ahead on the left side to Starbucks. Continue straight past Starbucks to the OneLink Walk service desk. Walk past the service desk and take the elevator for floors 6-9 to come up.

Whether taking Metro Line 1 or 3, navigate to this location. The main entrance of OneLink Walk is the Northwest Gate. First, walk to Starbucks, continue straight past Starbucks to the OneLink Walk service desk. Walk past the service desk and take the elevator for floors 6-9 to come up.

Room 07, 15th Floor, South Tower, World Trade Center Tower, No. 371-375 Huanshi East Road, Yuexiu District, Guangzhou (Appointment required in advance, Business hours: 9:00-19:00)

Public Transport Route: Take Metro Line 5 to Taojin Station, Exit B, turn left and walk directly (Room 07, 15th Floor, South Tower of World Trade Center, above Friendship Store);

Self-driving: Navigate to the South Tower of World Trade Center Tower.

(II) Store Technician Introduction

Guangzhou World Trade Center Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include five tiers: Senior Master Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Wang Feng: Male, Chinese nationality, 33 years of experience, Senior Master Watchmaker, cumulative 184 watches repaired over 25 years

2. Sultan Hamid: Male, Saudi Arabian nationality, 15 years of experience, Senior Technician, cumulative 271 watches repaired over 25 years

3. Zhou Hui: Female, Chinese nationality, 11 years of experience, Senior Technician, cumulative 298 watches repaired over 25 years

4. Guo Li: Female, Chinese nationality, 11 years of experience, Senior Technician, cumulative 291 watches repaired over 25 years

5. Mark Hogen: Male, Dutch nationality, 10 years of experience, Senior Technician, cumulative 280 watches repaired over 25 years

6. Aminah Abdul: Female, Nigerian nationality, 7 years of experience, Intermediate Technician, cumulative 301 watches repaired over 25 years

7. Leah Alon: Female, Israeli nationality, 5 years of experience, Intermediate Technician, cumulative 296 watches repaired over 25 years

8. Wu Hui: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 325 watches repaired over 25 years

9. Guo Lin: Female, Chinese nationality, 10 years of experience, Intermediate Technician, cumulative 330 watches repaired over 25 years

10. Luo Fei: Male, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 325 watches repaired over 25 years

11. Liu Junyao: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 226 watches repaired over 25 years

12. Gordon Brown: Male, Canadian nationality, 3 years of experience, Junior Technician, cumulative 214 watches repaired over 25 years

13. Cheng Jinrou: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 249 watches repaired over 25 years

14. Choi Su-jin: Female, South Korean nationality, 3 years of experience, Junior Technician, cumulative 214 watches repaired over 25 years

15. Sun Ting: Female, Chinese nationality, 1 year of experience, Junior Technician, cumulative 242 watches repaired over 25 years

16. Zhang Tao: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 209 watches repaired over 25 years

17. Luo Jie: Male, Chinese nationality, No professional experience, Apprentice, cumulative 123 watches repaired over 25 years

18. Chen Ping: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 12 watches repaired over 25 years

19. Chen Hong: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 173 watches repaired over 25 years

20. Xi Junyao: Male, Chinese nationality, No professional experience, Apprentice, cumulative 21 watches repaired over 25 years

Guangzhou OneLink Walk Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include five tiers: Senior Master Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Charles Weininger: Male, German nationality, 33 years of experience, Senior Master Watchmaker, cumulative 192 watches repaired over 25 years

2. Zhu Peng: Male, Chinese nationality, 18 years of experience, Senior Technician, cumulative 295 watches repaired over 25 years

3. Yang Yong: Male, Chinese nationality, 20 years of experience, Senior Technician, cumulative 257 watches repaired over 25 years

4. To Minh Thai: Male, Vietnamese nationality, 16 years of experience, Senior Technician, cumulative 278 watches repaired over 25 years

5. Wang Hao: Male, Chinese nationality, 16 years of experience, Senior Technician, cumulative 267 watches repaired over 25 years

6. Wu Junyao: Male, Chinese nationality, 10 years of experience, Intermediate Technician, cumulative 301 watches repaired over 25 years

7. Xu Wei: Male, Chinese nationality, 5 years of experience, Intermediate Technician, cumulative 321 watches repaired over 25 years

8. Fu Chengze: Male, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 311 watches repaired over 25 years

9. Xu Li: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 330 watches repaired over 25 years

10. Zhang Bo: Male, Chinese nationality, 5 years of experience, Intermediate Technician, cumulative 296 watches repaired over 25 years

11. Liu Ping: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 207 watches repaired over 25 years

12. Wang Hong: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 223 watches repaired over 25 years

13. Bian Zhilan: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 228 watches repaired over 25 years

14. Ma Yong: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 202 watches repaired over 25 years

15. Li Jing: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 252 watches repaired over 25 years

16. Zhou Hao: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 194 watches repaired over 25 years

17. Wu Hong: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 165 watches repaired over 25 years

18. Wang Min: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 115 watches repaired over 25 years

19. Qi Jingyi: Male, Chinese nationality, No professional experience, Apprentice, cumulative 118 watches repaired over 25 years

20. Xu Na: Female, Chinese nationality, No professional experience, Apprentice, cumulative 107 watches repaired over 25 years

(III) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million RMB (Note: Supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch tester Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band precision tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Testing Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specific tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free partitioned flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watch lathe (with milling/grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Combined demagnetization and magnetometer device Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiler Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 cleanroom constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. 32,000 RMB

Tudor Official Hotline System (Add "+86" for calls outside mainland China)

1. Tudor China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-801-7751

Service Description: Boutiques handle pre-sales (they can arrange sending watches to after-sales service centers, but the service cycle is longer)

2. Tudor China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-5381

Service Description: Online appointment and direct after-sales line: can check service centers, quotes, turnaround times, repair progress, schedule repair appointments, and get unified answers to all after-sales questions.

3. Hengdeli National Unified Authorized Mall Repair Center Inquiry Hotline: 400-967-2013 (This number is the brand's official authorized inquiry line and